PRIVACY POLICY

Original Effective Date: June 2025
Last Updated: July 26, 2026

This Privacy Policy explains how Pass With Jack, LLC (“Pass With Jack,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, create an account, purchase or use our courses, participate in tutoring, communicate with us, or otherwise use our products and services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

We may collect the following categories of information.

Information You Provide

We may collect information you provide directly, including:

• Name
• Email address
• Account login information
• Billing address
• Telephone number, if provided
• Course enrollment and purchase information
• Payment-plan enrollment and billing status
• Communications, support requests, survey responses, and feedback
• Information submitted when scheduling or participating in tutoring
• Information submitted through forms, course discussions, assignments, comments, or messages
• Affiliate or referral information, when applicable
• Reddit, Discord, TikTok, and other social-media or community usernames you voluntarily provide
• Google Meet display names, email addresses, and information voluntarily provided during tutoring sessions

Payment Information

Payments are processed through Thinkific Payments and its payment-processing partners. These providers may collect payment-card information, billing details, and information necessary to process purchases, installments, refunds, disputes, and chargebacks.

Pass With Jack generally does not receive or store your complete payment-card number. Payment information is handled according to the privacy and security practices of the applicable payment processor.

Information Collected Automatically

When you access the Services, we and our service providers may automatically collect information such as:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• General location derived from an IP address
• Dates and times of access
• Pages, courses, lessons, and features viewed or used
• Course progress and completion information
• Referring and exit pages
• Cookie identifiers and similar technical information
• Information concerning errors, performance, security, and account activity

We may combine automatically collected information with other information associated with your account.

Information From Public Sources

If you voluntarily provide a Reddit, Discord, TikTok, or other social-media username, we may view information you have made publicly available through the applicable platform.

We may use that information to locate previous communications, match your community identity with your Pass With Jack account, provide support, administer community access, confirm identity, or prevent account abuse.

We do not request or collect your social-media passwords.

  1. HOW WE USE INFORMATION

We may use Personal Information to:

• Create, administer, and secure user accounts
• Provide access to courses, bundles, downloadable materials, tutoring, and other Services
• Process purchases, installment payments, refunds, disputes, and chargebacks
• Track course enrollment, progress, and completion
• Provide customer service and respond to questions
• Schedule and conduct tutoring sessions through Google Meet
• Send purchase confirmations, payment notices, account messages, and other transactional communications
• Send marketing communications where permitted by law
• Inform users about new courses, product changes, promotions, surveys, and related Services
• Match a course account with a voluntarily provided Reddit, Discord, TikTok, or other community profile
• Locate previous communications, confirm identity, provide support, administer community access, and prevent account abuse
• Personalize and improve the Services
• Measure website and course performance and engagement
• Detect, investigate, and prevent fraud, unauthorized access, account sharing, abuse, and security incidents
• Maintain business, accounting, tax, and transaction records
• Enforce our Terms of Service and protect our legal rights
• Comply with legal, regulatory, and contractual obligations
• Complete a merger, acquisition, financing, reorganization, or transfer of business assets

  1. EMAILS AND MARKETING

We may send transactional emails concerning your account, purchases, payment plan, course access, tutoring sessions, security, or changes to the Services.

We may also send promotional emails about Pass With Jack products and services where permitted by law. You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us at [email protected].

Unsubscribing from promotional emails will not prevent us from sending necessary transactional or account-related communications.

  1. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies and similar technologies to:

• Keep users signed in
• Remember account and website preferences
• Operate shopping, checkout, and course features
• Protect accounts and prevent fraud
• Understand website and course usage
• Measure performance and engagement
• Diagnose technical problems
• Improve the Services

Some cookies are necessary for the Services to function. Other cookies may support analytics, preferences, or other functionality.

You can manage cookies through your browser settings. Blocking certain cookies may prevent portions of the Services from functioning correctly.

  1. ANALYTICS AND THIRD-PARTY COLLECTION

Thinkific and other providers supporting our website, courses, payments, communications, embedded content, or analytics may collect information automatically through cookies and similar technologies.

These third parties may collect information about your device, browser, IP address, interactions, and use of the Services. Their collection and use of information are governed by their own privacy policies.

Our website may contain links to or embedded content from third-party websites or services, including social-media, video, scheduling, conferencing, or community platforms. We are not responsible for the privacy practices of third-party websites or services.

Because there is no universally accepted standard for responding to browser-based “Do Not Track” signals, our Services may not respond to those signals. Where required by applicable law and supported by our systems, we will process legally recognized privacy preference signals.

  1. SOCIAL-MEDIA AND COMMUNITY USERNAMES

You may voluntarily provide a Reddit, Discord, TikTok, or other social-media username so that we can locate your profile or previous communications, associate your community identity with your Pass With Jack account, provide customer support, administer community access, confirm identity, or prevent account abuse.

When you provide a username, we may view information that you have made publicly available through the applicable platform.

We do not request or collect your social-media passwords. Please do not provide passwords or other account credentials to us.

Your use of Reddit, Discord, TikTok, and other third-party platforms is also governed by those platforms’ respective privacy policies and terms.

  1. GOOGLE MEET AND TUTORING

Private or group tutoring sessions may be conducted through Google Meet. Google may process information such as your name, email address, IP address, device information, and meeting activity according to Google’s own privacy practices.

Pass With Jack does not record a tutoring session unless all participants are informed and consent before recording begins.

Information voluntarily shared during a tutoring session may be used to provide tutoring, respond to questions, maintain appropriate business records, and resolve disputes.

Please do not share Social Security numbers, complete payment-card information, financial-account credentials, medical records, or other unnecessary sensitive information during tutoring sessions.

  1. HOW WE DISCLOSE INFORMATION

We may disclose Personal Information to the following categories of recipients.

Service Providers

We may provide information to companies that help us operate our business, including providers of:

• Website and course-hosting services, including Thinkific
• Payment processing, including Thinkific Payments and its processing partners
• Email and communications
• Customer support
• Analytics and performance measurement
• Video conferencing and tutoring services, including Google Meet
• Data storage and security
• Accounting, tax, legal, and other professional services

These providers may use information only as permitted by their agreements with us and applicable law.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, legal process, court orders, or government requests
• Investigate fraud, security incidents, or violations of our Terms
• Protect the rights, property, or safety of Pass With Jack, our users, or others
• Establish, exercise, or defend legal claims

Business Transfers

If Pass With Jack is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, Personal Information may be disclosed or transferred as part of that transaction.

With Your Direction

We may disclose information when you direct us to do so or provide consent.

  1. SALE OF PERSONAL INFORMATION

Pass With Jack does not sell Personal Information for money.

If our practices materially change, we will update this Privacy Policy and provide any notice or opt-out mechanism required by applicable law.

  1. THINKIFIC AND PAYMENT PROCESSING

Our courses and related Services are hosted through Thinkific. Thinkific may process account information, course activity, purchases, communications, device information, and other information necessary to provide its platform.

Purchases may be processed through Thinkific Payments and its payment-processing partners. These providers may process payment details, billing information, fraud-prevention information, installment status, refunds, disputes, and chargebacks.

Thinkific and its partners maintain their own privacy policies and may process information in the United States, Canada, and other jurisdictions.

  1. DATA RETENTION

We retain Personal Information for as long as reasonably necessary to:

• Provide the Services and maintain user accounts
• Preserve course enrollment and progress
• Complete purchases and payment plans
• Maintain accounting, tax, and transaction records
• Resolve disputes and enforce agreements
• Prevent fraud and security incidents
• Comply with legal and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

We may retain certain information after an account is closed when necessary for legitimate business or legal purposes. We may also retain deidentified or aggregated information that cannot reasonably be used to identify an individual.

  1. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.

Payments are handled through third-party payment processors rather than stored directly by Pass With Jack. However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorization.

  1. YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to Personal Information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Object to or restrict certain uses of information
• Request a portable copy of certain information
• Opt out of promotional emails
• Submit a complaint to an applicable privacy authority

These rights may be subject to exceptions. For example, we may retain information needed to complete transactions, maintain tax and accounting records, prevent fraud, resolve disputes, or comply with legal obligations.

To submit a privacy request, email [email protected]. We may need to verify your identity before completing a request.

Authorized agents may submit requests where permitted by law, but we may require evidence of the agent’s authority and verification of the consumer’s identity.

We will not discriminate against you for exercising a privacy right provided by applicable law.

  1. CALIFORNIA PRIVACY INFORMATION

California residents may request information about the Personal Information we maintain about them and may request correction or deletion, subject to applicable law and available exceptions.

California law also requires commercial websites collecting Personal Information from California consumers to explain how users may review or request changes to their information. Requests may be submitted to [email protected].

Third parties that provide website hosting, course delivery, payment processing, analytics, embedded content, video conferencing, or similar services may collect information about users over time and across websites, subject to their own privacy policies and applicable law.

  1. CHILDREN’S PRIVACY

The Services are intended for CPA Exam candidates and other adult learners. They are not directed to children under 13, and we do not knowingly collect Personal Information from children under 13.

If you believe a child under 13 has provided Personal Information to us, contact us at [email protected] so we can review and, where appropriate, delete the information.

  1. INTERNATIONAL DATA PROCESSING

Pass With Jack is based in the United States, and our service providers may operate in the United States, Canada, and other countries.

Information may therefore be transferred to, stored in, or processed in jurisdictions whose privacy laws differ from those of your location. Where required, we and our service providers will use legally recognized safeguards for international transfers.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, Services, technology, or legal obligations.

The revised policy will be posted with an updated “Last Updated” date. Material changes may also be communicated through the website, an account notification, or email when reasonably appropriate.

Changes will apply prospectively from the updated effective date unless otherwise required by law.

  1. CONTACT US

For questions, requests, or complaints concerning this Privacy Policy or our privacy practices, contact:

Pass With Jack, LLC
Email: [email protected]